TERMS AND CONDITIONS

Royal Luxe Housekeeping Services

Cayman Islands

Effective Date: 10th June 2026

These Terms and Conditions ("Terms") govern the provision of housekeeping, cleaning, and related services by Royal Luxe Housekeeping Services ("Royal Luxe," "Company," "we," "our," or "us") to its clients ("Client," "you," or "your") within the Cayman Islands. By requesting, booking, or receiving our services, you agree to be bound by these Terms.

1. SERVICES

Royal Luxe Housekeeping Services provides residential, apartment, office, and commercial cleaning services, including but not limited to:

• Regular housekeeping services
• Deep cleaning services
• Move-in and move-out cleaning
• Post-construction cleaning
• Vacation rental turnover cleaning
• Laundry and linen services
• Organizational services
• Customized cleaning services

The exact scope of services shall be agreed at booking and confirmed via quotation, invoice, or service agreement.

2. BOOKINGS AND APPOINTMENTS

2.1 Service Requests

All bookings are subject to availability and confirmation by Royal Luxe.

2.2 Property Access

Clients must ensure safe and timely access to the premises at the scheduled time.

2.3 Delayed Access

If access is delayed by more than 30 minutes, Royal Luxe may:

• Reduce service time
• Reschedule the appointment
• Charge a waiting fee

2.4 Accurate Information

Clients must provide accurate details regarding property size, condition, pets, occupancy, and hazards. Additional charges may apply for incorrect or incomplete information.

3. ACCESS TO PREMISES & NO-SHOW POLICY

The Client agrees to provide safe access, including keys, codes, or entry instructions.

If access is not provided or the Client is unavailable, Royal Luxe will wait 15–30 minutes and attempt contact.

If access is still not granted, the visit will be treated as a No-Show and billed in full.

4. FEES AND PAYMENT

4.1 Pricing

Fees depend on property size, condition, and service type, unless otherwise agreed in writing.

4.2 Payment Terms

• Payment is due before or immediately upon service completion (unless otherwise agreed)
• Monthly clients: invoices due within 7 days

4.3 Accepted Payment Methods

• Cheque
• Bank Transfer
• Cash

Bank details will be provided on invoice or agreement.

5. LATE PAYMENT

Overdue balances (monthly accounts only) are subject to:

• CI$50 late fee
• 10% per annum interest
• Suspension of services until payment is made

6. SUPPLIES

Royal Luxe provides standard cleaning materials unless otherwise agreed.

Clients may provide their own materials if preferred.

7. CLIENT EQUIPMENT & CROSS-CONTAMINATION

Clients are encouraged to provide equipment such as:

• Mop and bucket
• Vacuum
• Specialty cleaning tools

If not provided, Royal Luxe may supply dedicated equipment at additional cost. Equipment purchased for a site may remain assigned to that location.

8. CLEANING PRODUCTS & CHEMICAL DISCLOSURE

Cleaning products are included in service.

Clients may provide their own preferred products.

Clients must disclose any allergies, sensitivities, or medical conditions prior to service. Royal Luxe is not responsible for undisclosed reactions.

9. CLIENT RESPONSIBILITIES

Clients must:

• Secure valuables, cash, jewelry, and documents
• Maintain safe working conditions
• Provide water and electricity
• Disclose hazards, pests, mold, or unsafe conditions
• Secure pets where necessary

Royal Luxe may refuse unsafe work conditions.

10. PETS AND PET WASTE

Pets must be secured during service.

Royal Luxe is not responsible for escaped pets if proper access instructions were followed.

Pet waste removal (feces, urine, litter overflow, heavily soiled areas) is NOT included and may incur additional charges or be refused if unsafe.

11. RESCHEDULING, CANCELLATION & NO-SHOW

• 24 hours’ notice required to cancel or reschedule
• Less than 24 hours’ notice: up to 50% charge
• Same-day cancellation or no access: up to 100% charge
• No-show after waiting period = full charge

12. HEALTH AND SAFETY

Royal Luxe may stop or refuse service where there are:

• Unsafe conditions
• Hazardous substances
• Threats, abuse, or harassment
• Illegal activity

Staff will not perform unsafe tasks.

13. DAMAGE AND LIABILITY

Damage must be reported within 24 hours.

Royal Luxe may repair, replace, or compensate at its discretion.

Not liable for:

• Pre-existing damage
• Poorly secured items
• Normal wear and tear
• Undisclosed hazards
• Valuable items not secured

Liability is limited to the amount paid for the service.

14. SATISFACTION GUARANTEE

Complaints must be reported within 24 hours.

Royal Luxe may re-clean or offer credit at its discretion.

No refunds are guaranteed.

15. PHOTO DOCUMENTATION

Royal Luxe may take before-and-after photos for:

• Quality control
• Training
• Dispute resolution

Photos will not be shared publicly without consent.

16. EXCESSIVE DIRT / HOARDING CONDITIONS

If conditions are beyond standard cleaning:

• Pricing may be adjusted
• Services may be limited
• Deep-clean rates may apply
• Service may be refused

17. TIME LIMIT PER VISIT

Each visit is based on a 4-hour service window.

Additional time required may incur extra charges.

18. FORCE MAJEURE

Royal Luxe is not liable for delays due to:

• Hurricanes
• Floods
• Weather events
• Government actions
• Power outages
• Emergencies

19. PRIVACY & CONFIDENTIALITY

Client information is used only for service delivery, billing, and legal compliance. Data is kept confidential.

20. NON-SOLICITATION

Clients may not hire Royal Luxe staff directly during service and for 12 months after.

Penalty: CI$5,000 recruitment fee.

21. INSURANCE & LICENSING

Royal Luxe maintains valid Cayman Islands business licensing and public liability insurance.

22. TERMINATION

Either party may terminate with 30 days written notice.

Outstanding balances become immediately due.

23. INDEMNITY

Clients agree to cover losses, legal costs, or damages arising from breach of terms or non-payment.

24. GOVERNING LAW

These Terms are governed by the laws of the Cayman Islands. Disputes shall be resolved in Cayman Islands courts.

25. ENTIRE AGREEMENT

This document constitutes the full agreement between the parties.

26. COMMENCEMENT DATE

Services commence: TBA

27. CONTACT INFORMATION

Royal Luxe Housekeeping Services

Hebron Brooks, George Town, Cayman Islands

Phone: +1 (345) 323-4075

Email: info@royalluxehousekeeping.ky

Website: www.royalluxehousekeeping.ky

CLIENT ACKNOWLEDGEMENT

By booking or using Royal Luxe Housekeeping Services, the Client confirms they have read, understood, and agree to these Terms and Conditions.

 

Royal Luxe Housekeeping Services

Hebron Brooks, George Town, Cayman Islands

Phone: +1 (345) 323-4075

Email: info@royalluxehousekeeping.ky

Website: www.royalluxehousekeeping.ky

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

The Client agrees to provide safe access, including keys, codes, or entry instructions.

If access is not provided or the Client is unavailable, Royal Luxe will wait 15–30 minutes and attempt contact.

If access is still not granted, the visit will be treated as a No-Show and billed in full.